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#stansted

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CLondoner92 (New Account)<p>Greater <a href="https://mastodonapp.uk/tags/Anglia" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Anglia</span></a> has upgraded its station help points following customer feedback. The new system, featuring <a href="https://mastodonapp.uk/tags/AI" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AI</span></a> <a href="https://mastodonapp.uk/tags/technology" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>technology</span></a> ‘IVY,’ now supports multiple <a href="https://mastodonapp.uk/tags/languages" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>languages</span></a>, including <a href="https://mastodonapp.uk/tags/English" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>English</span></a>, <a href="https://mastodonapp.uk/tags/Spanish" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Spanish</span></a>, <a href="https://mastodonapp.uk/tags/French" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>French</span></a>, <a href="https://mastodonapp.uk/tags/German" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>German</span></a>, <a href="https://mastodonapp.uk/tags/Dutch" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Dutch</span></a>, and <a href="https://mastodonapp.uk/tags/Italian" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Italian</span></a>, and offers a clearer voice. Installed in 2023, IVY helps answer questions about train schedules and routes, with the option to connect to a human operator for more complex queries or emergencies. The improvements aim to enhance the customer experience, particularly for those travelling to and from <a href="https://mastodonapp.uk/tags/Stansted" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Stansted</span></a> <a href="https://mastodonapp.uk/tags/Airport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Airport</span></a>. Neil Atkin, Greater Anglia's Head of Customer Experience, emphasised the importance of customer feedback in shaping the upgrades.<br><a href="https://www.greateranglia.co.uk/about-us/news-desk/news-articles/greater-anglia-improves-station-help-points" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">greateranglia.co.uk/about-us/n</span><span class="invisible">ews-desk/news-articles/greater-anglia-improves-station-help-points</span></a></p>
CLondoner92 (New Account)<p>Greater <a href="https://mastodonapp.uk/tags/Anglia" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Anglia</span></a> (GA) has been named Operator of the Year at the Spotlight <a href="https://mastodonapp.uk/tags/Rail" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Rail</span></a> Awards 2025, marking its third national "operator of the year" title in seven months, following wins at the National Rail Awards and Rail Business Awards. GA has been the UK's most punctual operator since April 2023, with annual performance at 94.2% on the public performance measure (PPM). It has revamped its fleet with new, comfortable trains featuring Wi-Fi, plug points, air conditioning, and improved <a href="https://mastodonapp.uk/tags/accessibility" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>accessibility</span></a>. GA also offers additional services, quicker journey times, and direct routes like <a href="https://mastodonapp.uk/tags/Norwich" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Norwich</span></a> to <a href="https://mastodonapp.uk/tags/Stansted" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Stansted</span></a>. GA was also a finalist in the Net Zero Pioneer and Corporate Social Responsibility awards. Managing Director Martin Beable praised staff and key partners for their contributions. In the past year, GA has won multiple awards for punctuality, fleet achievement, and sustainability.<br><a href="https://www.greateranglia.co.uk/about-us/news-desk/news-articles/greater-anglia-wins-operator-year-award-spotlight-rail-awards-2025" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">greateranglia.co.uk/about-us/n</span><span class="invisible">ews-desk/news-articles/greater-anglia-wins-operator-year-award-spotlight-rail-awards-2025</span></a></p>
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